Privacy Policy

2. Marketplace Terms & Conditions

While this Privacy Policy explains how we handle your personal data, our Terms & Conditions protect both you and PsyClara as a platform. They cover:

• ✓

  The Platform’s Role: PsyClara acts as an intermediary platform connecting users with independent advisors, rather than providing spiritual advice or readings directly.

• ✓

  Limitation of Liability: Protections for the business arising from a user’s interactions or dissatisfaction with the insights of an independent advisor.

• ✓

  Payments & Refunds: Clear rules on platform fees, payment processing, and how disputes or refund requests are handled.

• ✓

  Acceptable Use: Rules on code of conduct, safeguarding, and preventing users or advisors from taking transactions off-platform.

Our full Terms & Conditions are being finalised and will be published on this site in due course.

3. Advanced Measurement & Server-Side Data Security

To protect your privacy and improve data security, we process site interactions using a secure Server-Side Tagging architecture. This means data is routed through our own secure server containers before being securely evaluated.

When you submit a form on our platform (such as joining our waitlist or applying as an advisor), certain identifiers (such as your email address or phone number) may be used for conversion tracking via Google Ads Enhanced Conversions. To protect your data, these identifiers are automatically hashed (pseudonymised using SHA-256 protocol) into a secure, unreadable string before being transmitted. This allows us to measure our advertising performance accurately without exposing your raw personal data to third-party ad networks.

4. Data Processing Agreements (DPAs)

Whenever we use third-party tools that handle personal data — such as secure infrastructure hosting providers, analytics routing systems, or communication platforms — we require a Data Processing Agreement (DPA) to be in place with that provider.

Major technology providers typically include DPA terms within their standard terms of service. We review these agreements to help ensure PsyClara is not left legally exposed in the event of a third-party data incident.

5. Our Plain Language Commitment

The ICO takes a firm stance against companies that bury their privacy terms in dense legal jargon. In line with this, we commit to writing this Privacy Policy — and any future updates to it — in clear, simple, and transparent language that anyone can easily understand.

If anything here is unclear, please contact us at hello@psyclara.com and we’ll be happy to explain further.